Refund policy

Return and Refund Policy

Thank you for shopping with us at [Your Flower Shop Name]. We strive to provide you with the freshest and most beautiful flowers. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below:

1. Returns

• We offer a 3-day return policy. If you are not satisfied with your flowers, you may request a return within 3 days of receiving your order.
• To be eligible for a return, the flowers must be in the original condition, unwilted, and unused.
• To initiate a return, please contact us at 0403093525  with your order number and reason for return. Once your return is approved, you can return the flowers to our shop.

2. Refunds

• Once we receive your returned flowers, we will inspect them and notify you of the approval or rejection of your refund.
• If approved, we will process your refund, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 5-7 business days].
• Please note that delivery fees are non-refundable unless the return is due to an error on our part.

3. Exceptions

• Custom orders and special arrangements are not eligible for returns or refunds unless they arrive damaged or incorrect.
• We do not accept returns for flowers that have been damaged due to mishandling or improper care after delivery.

4. Contact Us If you have any questions about our return and refund policy, please contact us at: [Your Contact Information]

Thank you for choosing Bundoora Florist

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bundooraflorist@gmail.com.